Questions Answered

FAQs

Mediterranean FAQs

General Questions

What if I have a general Precoa Escapes question?
Please contact the Precoa Escapes team for general questions prior to registration. They can be reached via email at escape@precoa.com or phone at 503-244-7755.

When does registration begin?
Registration will take place in June/July 2026 and you will be invited to register upon confirmation of your qualification.

How do I know what time the Precoa events will be?
Prior to your trip, we will mail/email you a schedule of events. Additionally, a few weeks prior to your Precoa Escapes trip, you will be mailed a pre-trip packet containing important information regarding events, excursions, flights and more.

Who do I contact for special dietary needs?
Please send an email with your request to escape@precoa.com.

Can I bank my 2026 trip qualification to use to qualify for another trip in the future?
No, you may not bank your qualification points. If you qualify but do not wish to attend the trip, you may save your points in the form of rollover points. Rollover points can be used on upgrades on a future trip for which you qualify, but may not be used to qualify for a trip.

Can I cash out my points?
If you qualify for the trip but do not wish to attend, you may cash out some or all of your points. The option to cash out will be offered only during registration for the trip (June/July 2026) and paid out shortly following the trip in November/December 2026, if still in good standing at that time.

*Unique rules apply for some funeral homes including Selected Services and Forest Lawn, please confirm with your manager if you have any questions.

Travel Preparation

What are the COVID-19 requirements to visit Europe?
As of July 2025, there are no COVID-19 testing, vaccination, or mask requirements to enter the countries we’re traveling to from the United States. At the time of travel, we recommend you check your airline’s policies prior to flying and pack masks in your carry-on in the event you may need one.

Do I need a passport?
To enjoy your trip, you must have a passport that is valid through the entirety of your trip. While the Schengen Area officially requires three months beyond departure, many airlines enforce a six-month window after your return home. We always recommend having a passport that is valid at least six months after you return home (valid through May 15, 2027 or later for a November 15, 2026 return date). .
Always keep your passport handy and secure and do NOT pack it in your checked bag. Take photos to create a backup of all your important travel documents. These include a copy of your passport, driver’s license, health insurance card(s), and credit cards. To keep your original documents secure, utilize the hotel safe and/or invest in a money belt.

Do I need a travel Visa?
If you do not have a U.S. passport, additional visas and/or documentation may be required. It is your responsibility to review the requirements for your specific passport and ensure you are set to travel. Please visit your residing countries’ requirements as well as https://www.touristcardmx.com/entry-requirements.

IMPORTANT: The EU plans to launch the ETIAS (European Travel Information and Authorization System) in 2025, which will require online pre-registration and a small fee before travel. We’ll notify you if ETIAS becomes mandatory before your trip (You can also check https://travel-europe.europa.eu/etias for updates.)

Are any vaccines required to visit Europe?
Check with your doctor and review all CDC recommended vaccines and medicines you might need to get before your trip.
https://wwwnc.cdc.gov/travel/destinations/list

Do I need to contact my cell phone carrier?
Most cell phone carriers have daily or monthly international plans for your phone, texting and data needs. Check in with your provider before your trip to set this up if needed.
Wi-Fi packages will be available to purchase for use while on the ship but it is not always reliable and cellular data is needed to text, call, and use maps while in ports and on excursions.

Are U.S. Dollars accepted in Europe?
No, U.S. Dollars are not accepted in Europe for everyday purchase. The official currency of the countries we’re visiting is the Euro (€).

-Credit and debit cards are widely accepted.
-Contactless payment is common and secure.
-Cash is recommended for small purchases, tips, taxis or rural areas.

We suggest:
-Bringing €100–200 in cash for arrival convenience.
-Not relying on U.S. dollars — they are not commonly accepted in Europe.
-Using ATMs in the airport or trusted bank branches for best exchange rates.

Do I need to check on my flight schedule prior to departure?
Once you receive your final flight schedule, we recommend using your confirmation code to view your reservation on the airline’s website or app to view possible itinerary changes and confirm your seats. We also recommend checking your reservation online at least 24 hours prior to flight departure. You will receive your flight info via email and in your pre-trip box with your other travel documents.

When should I arrive at the airport?
Most airports recommend arriving three hours prior to your scheduled departure time for international flights. Please note that checked baggage is only accepted within four hours of your scheduled departure.

Flight, Baggage, and Ground Transportation

What if I have a question regarding flights?
For flight-related questions during registration, please contact Destinations. They can be reached via email at precoa@destinationsinc.com or phone at 801-446-5000.

Do I need to pay for my luggage?
Coming Soon

How will I get from the airport to the resort?
When you arrive at the airport in Athens, look for staff members with Precoa signs. They will direct you to a prearranged shuttle that will take you to the port.

Will transportation to the extension night hotel be provided if I booked a pre or post night through registration?
Yes. If you booked a pre or post night through the Precoa registration site, we will take care of your transportation to and from the hotel on those days.

Will transportation to and from the hotel be provided if I plan to book my own hotel for pre and/or post nights?
No. If you book your own hotel for extension nights, transportation to and from the resort will not be provided. You will be responsible for your own transportation.

Need Help While Traveling?

What if I miss my connecting flight or have questions while traveling?
If you need help while traveling to and from Europe, please contact a Destinations team member at the number below.

Coming Soon

Once on the ship, what do I do if I have a question or need help?
If you have a question or need assistance with your trip while on the ship, you may visit the Precoa Hospitality Desk. Staff members there will assist you with all of your trip questions and planning needs. On the ship, you will receive a card with the location and daily hours as well as an after hour number you may call or text with questions.

Ship
When will I receive my Celebrity booking ID?

About a month before we depart, registrants will receive a Celebrity Cruises booking ID. At that time, you’ll be able to access Celebrity’s app to browse and book their full selection of shore excursions, spa treatments, Wi-Fi, beverage packages, specialty dining, and other onboard experiences through them directly. Note: Purchases through the Celebrity app are at your own expense.

Can I purchase shore excursions through Celebrity after registration?

Absolutely. The excursions offered during Precoa registration are just a curated selection. Once you receive your Celebrity booking number, you’ll have access to Celebrity’s full shore excursion catalog through the Cruise Planner and app, giving you many more options in every port.

What is a SeaPass card?

Your SeaPass is your room key, onboard ID, and payment method. Nearly everything you purchase onboard is charged to your SeaPass account.

What happens if I’m late getting back to the ship?

If you’re on a Celebrity-sponsored excursion, the ship will coordinate with the tour if delays occur. If you’re exploring independently or on a third-party tour, you’re responsible for returning on time before Gangway. Missing the ship would require you to meet us at the next port at your own expense. 

Do I need to carry my passport in port?

Celebrity generally recommends carrying a government-issued photo ID and your SeaPass card. For some ports or excursions, bringing your passport may also be recommended or required. Review the guidance provided before each port.

Do I need to download the Celebrity Cruises app?

Yes! The app is highly recommended. It’s your hub for daily schedules, dining reservations, shore excursions, deck maps, onboard messaging (with Wi-Fi), and more.

Can I use my phone onboard?

Check in with your phone carrier to understand international coverage and charges. Some guests choose to pay for packages through their phone carrier rather than purchasing ship wifi so they can stay connected while exploring in port. 

How do I purchase Wi-Fi before my cruise?

Wi-Fi can be purchased before your cruise through the Celebrity Cruise Planner or once onboard. Pre-cruise pricing is often lower than onboard pricing, and Celebrity occasionally offers sales before sailing.

What’s the difference between Basic and Premium Wi-Fi?

Basic Wi-Fi is great for messaging, email, and light web browsing. Premium Wi-Fi offers faster speeds and is recommended if you plan to stream videos, make video calls, upload photos, or work remotely while at sea.

Should I buy a drink package?

That depends on your travel style. If you plan to enjoy cocktails, wine, beer, specialty coffee, bottled water, soda, or fresh juices daily and often,  a drink package can provide good value. If you only plan to have an occasional drink, paying as you go may be the better option.

What drink packages are available?

Classic Drink Package – Includes a wide selection of cocktails, beer, wine by the glass, spirits, soda, specialty coffee, and bottled water up to a set price per drink.

Premium Drink Package – Includes everything in the Classic package plus higher-end spirits, wines, craft cocktails, premium coffees, and beverages with a higher per-drink value.

Non-Alcoholic Drink Package – Includes specialty coffees, bottled water, soft drinks, smoothies, mocktails, and teas up to a set price per drink.

Can I share my drink package?

No. Drink packages are for individual use only, and only one beverage may be ordered at a time using the package. Celebrity requires all guests of legal drinking age staying in the same stateroom to purchase the same alcoholic drink package. There are limited exceptions, such as for medical reasons or pregnancy, where a non-alcoholic package may be substituted.

Can I bring my own alcohol?

Celebrity allows each guest of legal drinking age to bring one 750 mL bottle of wine onboard at embarkation. Corkage fees may apply if consumed in certain venues.

Is there entertainment every night?

Yes! Celebrity Infinity offers production shows, live music, comedians, trivia, game shows, themed events, and more each evening.

Are meals included?

The Main Dining Room, Oceanview Café buffet, and several casual dining options are included. Specialty restaurants are optional and available for an additional fee.

Can dietary restrictions be accommodated?

Celebrity accommodates most dietary needs, including vegetarian, vegan, gluten-free, and many food allergies. It’s best to note dietary needs during check-in and let your dining team know once onboard.

What should I wear onboard?

Most days are casual during the day. Evenings are typically smart casual. There may be one or two Evening Chic nights if you’d like to dress up.

Do I need to tip?

Daily gratuities are automatically applied. Additional tipping is optional, but appreciated. 

Will there be laundry?

Self-service laundry is not available, but laundry and pressing services can be purchased onboard.

Are there hair dryers in the rooms?

Staterooms include a hair dryer and basic toiletries.