FAQs

What are the COVID-19 requirements

As of Jan 2024, there are no requirements to enter Mexico. At the time of travel, we recommend you check your airline’s policies prior to flying and pack masks in your carry-on in the event you may need one.

Do I need a passport?

To enjoy your trip, you must have a passport that is valid through the entirety of your trip. However, some airlines require a passport that is valid at least six months after your return home (valid through November 2, 2025 or later for a May 1, 2025 return date). We always recommend having a passport that is valid at least six months after you return home. 

Always keep your passport handy and secure and do NOT pack it in your checked bag.

Take photos to create a backup of all your important travel documents. These include a copy of your passport, driver’s license, health insurance card(s), and credit cards. To keep your original documents secure, utilize the hotel safe and/or invest in a money belt.

Do I need a travel Visa?

If you do not have a U.S. passport, additional visas and/or documentation may be required. It is your responsibility to review the requirements for your specific passport and ensure you are set to travel. Please visit your residing countries’ requirements as well as https://www.touristcardmx.com/entry-requirements.

Are any vaccines required to visit Mexico?

Check with your doctor and review all CDC recommended vaccines and medicines you might need to get before your trip. There are no required vaccinations to enter Mexico.

https://wwwnc.cdc.gov/travel/destinations/traveler/none/mexico#vaccines-and-medicines

Do I need to contact my cell phone carrier?

Most cell phone carriers have daily or monthly international plans for your phone, texting and data needs and some cover Mexico. Check in with your provider before your trip to set this up if needed.

The resort will have Wi-Fi, but cellular data is needed to text, call, and use maps while on excursions.

Are U.S. Dollars accepted?

U.S. Dollars are accepted in some places. Credit cards are only accepted in larger establishments.

Do I need to check on my flight schedule prior to departure?

Once you receive your final flight schedule, we recommend using your confirmation code to view your reservation on the airline’s website or app to view possible itinerary changes and confirm your seats. We also recommend checking your reservation online at least 24 hours prior to flight departure. You will receive your flight info via email and  in your pre-trip box with your other travel documents.

When should I arrive at the airport?

Most airports recommend arriving three hours prior to your scheduled departure time for international flights. Please note that checked baggage is only accepted within four hours of your scheduled departure.

What if I have a question regarding flights? 

For flight-related questions during registration, please contact Destinations. They can be reached via email at precoa@destinationsinc.com or phone at 801-446-5000.

Do I need to pay for my luggage?

If your airline requires a fee for checked bags, Precoa will provide you with a prepaid Visa card in your pre-trip box (mailed shortly before the trip). This will have enough funds to cover the first checked bag for you and your first guest to and from Mexico.

How will I get from the airport to the resort?

When you arrive at the airport in Mexico, look for staff members with Precoa signs. They will direct you to a prearranged shuttle that will take you to the resort.

Will transportation to the resort be provided if I booked a pre or post night through registration?

Yes. If you booked a pre or post night through the Precoa registration site, we will take care of your transportation to and from the resort on those days.

Will transportation to and from the resort be provided if I plan to book my own hotel for pre and/or post nights?

No. If you book your own hotel for extension nights, transportation to and from the resort will not be provided. You will be responsible for your own transportation.

What if I miss my connecting flight or have questions while traveling?

 If you need help while traveling to and from Mexico, please contact a Destinations team member at the number below.

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Once at the resort, what do I do if I have a question or need help?

If you have a question or need assistance with your trip while at the resort, you may visit the Precoa Hospitality Desk. Staff members there will assist you with all of your trip questions and planning needs. At the resort, you will receive a card with the location and daily hours as well as an after hour number you may call or text with questions.

Can I bring my children on the trip?

Yes, the resort is very family-friendly for all ages!

          Is the resort all-inclusive?

Yes, the resort is all-inclusive. All on-site restaurants are included but some menu items require an additional surcharge and these are noted on the menu.

What time is check-in and check-out?

Check-in is at 3:00PM and check out is at 12:00PM. If you are arriving prior to check in and would like a guaranteed room upon arrival, we recommend purchasing another pre-night. Otherwise, rooms will be available to guests as they are ready.

Is there a gym at the resort?

Yes

Is there a salon and/or spa?

Yes, more details will be available during registration.

Do I need to make any dining reservations ahead of time?

Reservations are recommended. If you’d like to make a reservation, please reach out to precoa@destinationsinc.com. 

Is there room service?

Yes, room service is included.

Are all alcoholic and non-alcoholic drinks included at the resort?

Unlimited alcoholic and non-alcoholic drinks are included. Some premium brands are not included and require additional charges.

Will I have access to Wi-Fi at the resort?

The resort has Wi-Fi, but cellular data is needed to text, call, and use maps while on excursions and exploring the city.